Unfortunately, once you've placed an order on rentinstead, it's not possible to cancel it. Our system is set up to make sure things run smoothly and your items reach you on time. If you’ve changed your mind, or something's not quite right with your order, don't worry – we've got a returns process that can help.

Change of Mind Returns
If you've changed your mind about your purchase, we accept returns within 48 hours of the item's delivery to you. Here's how it works:

Contact Us: To initiate a return for a change of mind, please reach out to our support team within 48-hours after receiving the item. You can do this by emailing hello@rentinstead.nyc.

Ship The Item: As the buyer, you are responsible for organising and covering the cost of packaging and shipping the item back to the seller. Ensure that the item is securely packaged to prevent any damage during transit.

Refund Process: Once the seller receives the returned item and verifies its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original payment method.

Please note, change of mind returns are accepted as long as the item has not been altered or damaged by the buyer. The item should be in the same condition as when it was delivered. We recommend taking pictures of the item before sending it back to serve as proof of its condition.

We understand that sometimes issues with an item can occur, such as material differences from the item's description. Please note that issues related to incorrect dimensions, or general wear and tear (common with vintage items) are not classified as material differences. Here's how to address issues with an item:

If you encounter any material differences from what was described in the item listing, please contact our support team (hello@rentinstead.nyc) within 48 hours of receiving the item. To process your return, we may require photos of the item.

We will work closely with you and the seller to resolve the issue promptly. This may include issuing a partial refund or arranging for a return, depending on the circumstances.

In the unfortunate event that your item arrives damaged due to transit, please notify our support team (hello@rentinstead.nyc) within 48 hours of receiving the damaged item. Provide clear photos of the damaged item, as well as the packaging, so we can assess the damage and assist you accordingly. We will contact the courier to submit a claim on behalf of the seller.

Once the claim with the courier is resolved, we will work with you to arrange for any applicable refunds to be processed.

If you have any questions or need further assistance with returns or refunds, please reach out to us at hello@rentinstead.nyc. We're here to help.